Seventeen questions we are asked in the first weeks of a project — ordering, model selection, documents and what happens after a unit fails. Anything not answered here goes to the team directly.
It depends on the model and on how the order is configured — a catalogue order, an OEM run and a private-label run each carry their own minimum. Send the model, the quantity and the destination through Get a Quote and sales confirms the MOQ and the price for that order.
Yes — use Sample Request and state the model, the quantity and the destination. Sales confirms availability, the configuration and the cost of the sample before it is released.
Every quotation is issued per order: the unit price at the quantity you ask for, the lead time for that quantity, the packing and the shipping option. A custom configuration is confirmed with the factory first, so it takes longer than a catalogue model.
Add up the powered load the cameras actually negotiate, not the figure printed on the box, and keep the total inside the switch PoE budget with headroom for surge and start-up. The method is worked through in PoE budget calculation.
Unmanaged suits a small, flat network that never changes. As soon as the project needs VLANs, per-port PoE control, link aggregation or ring failover, it needs a managed unit. The trade-offs are compared in Managed vs unmanaged.
4K cameras push several times the bitrate of 1080p and the uplink shows it first. Our 2.5G family exists for that case; 2.5G vs Gigabit explains when the extra bandwidth pays for itself and when it does not.
It is stated per model in the datasheet — 802.3af, 802.3at or 802.3bt. What each class can deliver, and how a camera negotiates it, is covered in 802.3af vs at vs bt.
Yes, where the camera is a standards-compliant PoE powered device — PoE is negotiated by the standard, not by the brand, and the switch does not need the camera firmware. If a camera will not power up, PoE not working walks through the six checks in order.
When the cabinet sits outside a conditioned room, when the temperature range goes beyond a commercial unit, or when vibration, DIN rail mounting and EMC matter. Industrial vs commercial switch covers what changes on site.
The Download Center carries a specification PDF for every model in the catalogue — ports, switching capacity, power, dimensions and operating conditions.
RULE products carry CE and FCC marking. For a tender, a customs file or a distributor registration, ask sales for the certificate and test-report copies of the specific models you are importing — quote the model list so the right documents are pulled for that shipment.
Each datasheet lists the dimensions and the mounting for that model. Where a drawing is needed for a cabinet layout or a bracket, ask sales with the model and the purpose.
One to three years depending on the product family — industrial switches three years, the switch and converter families two years, video extenders, splitters and converters one year — counted from the shipment date. Power adaptors are covered separately, and the full table is in the Service Term.
Damage from an abnormal working environment or from ignoring the manual, altered barcodes, units outside their warranty period, unauthorised settings changes or disassembly, force majeure, oxidised boards and interfaces, incorrect supply voltage, transit damage, and anything not caused by design, manufacture or quality. Service Term lists all nine cases.
Mail [email protected] with the model, the serial number, the purchase reference, a description of the fault and photographs where the fault is visible. After-sales registers the case and issues the return instruction; the unit goes to our Shanghai after-sales centre, is repaired and tested, then shipped back. Within warranty the customer pays the inbound freight and RULE pays the outbound freight. Both routes — replacement and repair — are drawn in After-sales Service.
Yes. Extended cover adds free repair service for the period bought, at 10% of the unit price per item, per year. Send the model and the number of years to sales.
Power adaptors are catalogued by type, each with its own warranty period, and replacement parts are quoted per order. Send the model, the part and the quantity to sales.
Still unanswered?
Send the model, the quantity and the destination — or the fault description if it is a unit already in the field — and the team replies within one day.
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