Service Term

1. Warranty period

The warranty covers the unit itself. Packaging, cables, software, data and other accessories are not included. Power adaptors are covered separately:

2. Warranty service commitment

2.1 Free warranty service

If a unit develops a fault within its warranty period for a cause RULE is responsible for, it can be returned to our after-sales centre at Shanghai Rule Security Co., Limited., Floor 3, Building 81, Eastern Urban Garden, 1881 Dongfang Road, Shanghai, China. We repair it and ship it back, and RULE pays the outbound freight.

2.2 Freight standard

2.3 Other requirements

Before sending a faulty unit back, estimate the return and re-shipping cost first. Where the freight would exceed the value of the unit itself, we do not recommend returning it — a replacement unit or the repair parts are shipped to you instead. A replacement unit may carry cosmetic marks (engineering or display samples, minor appearance defects) that do not affect normal operation.

2.4 Extended warranty

Cover beyond the standard period can be purchased. It provides free repair service and a repair solution for the period bought, at 10% of the unit price per item, per year.

2.5 Other matters

Anything not stated here is agreed between both sides case by case.

3. Not covered by free repair

The cases below fall outside free repair. RULE can still service them on a chargeable basis.

• 3.1 Damage caused by operating the unit in an abnormal working environment, or contrary to the product manual.
• 3.2 A barcode that has been altered or removed without authorisation.
• 3.3 A unit outside its warranty period.
• 3.4 Settings changed, or the unit disassembled, without authorisation by RULE.
• 3.5 Damage from a major accident, natural disaster or other force majeure — flood, fire, lightning, earthquake and the like.
• 3.6 A damaged or oxidised PCB, or an interface damaged by oxidation or dirt.
• 3.7 A zero-field voltage that is too high, an inappropriate input voltage, or a similar supply fault.
• 3.8 Damage that occurred in transit.
• 3.9 Any other damage not caused by design, technology, manufacture or quality.

4. Technical support service

Questions about a product or its quality go to our online service, which is staffed during working hours every day, or to [email protected]. A technical engineer replies with a solution within one day of receiving the enquiry.

5. Interpretation

Remarks: RULE reserves all rights, including the interpretation and modification of this warranty policy. The final interpretation and modification rights of this after-sales commitment belong to Shanghai Rule Security Co., Limited.