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After-sales Service

Warranty replacement and hands-on technical help for units already in the field, including configuration questions during commissioning.

Every unit that comes back follows one of two routes — replacement or repair — and both finish with a follow-up call, so the case is closed only when the customer confirms the result.

Customer sends the product back

Return and exchange

Route A

Sales personnel apply for return or exchange

After-sales personnel register the posting

Defective unit returned to the factory

Replacement arranged and shipped from the factory

Both routes continue below

Repair

Route B

After-sales personnel register the posting

After-sales engineer repairs the unit

Functional test on the repaired unit

NG — back to the engineerOK

OKUnder warranty — ship to the customer

Out of warranty — repair and quote

Quote accepted — repair cost posted Quote declined — case closed

Both routes continue below

1Ship to customer

2Follow-up call

3Case closed

After-sales Service
Send us the requirement — model, quantity and destination — and our team will come back with the details.